By selecting “sign in,” “create account,” or “complete purchase,” and by engaging with or otherwise utilizing our website or mobile application (referred to as the “Site”), you signify your agreement to and acceptance of these stipulated terms and conditions. Specific products and services on our Site may be governed by additional provisions (for instance, participation in our loyalty scheme or subscription to our automated delivery program will also subject you to their respective governing rules). Should these Terms of Use conflict with terms pertinent to a particular product or service, those specific terms will take precedence.
THESE TERMS AND CONDITIONS, ALONG WITH ANY OTHER PRODUCT AND SERVICE-SPECIFIC PROVISIONS FOUND ON OUR SITE, FORM YOUR SERVICE AGREEMENT (“AGREEMENT”) WITH JOEY PET WORLD AND ANY RELATED SITES IT OWNS OR OPERATES WHERE THESE TERMS OF USE ARE PUBLISHED. THIS AGREEMENT ESTABLISHES THE LEGALLY BINDING OBLIGATIONS FOR YOUR INTERACTION WITH OUR SITE AND YOUR ACQUISITION OR USE OF ANY PRODUCTS OR SERVICES AVAILABLE HEREIN. BY ACCESSING AND/OR USING THE SITE, YOU AFFIRM AND GUARANTEE THAT YOU POSSESS THE LEGAL RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THIS AGREEMENT AND TO COMPLY WITH ALL TERMS AND CONDITIONS PRESENTED.
GENERAL PROVISIONS
These Terms of Use (henceforth known as “Terms and Conditions,” “T&C,” “Terms,” or “Agreement”), in conjunction with any other Policy or Statement or Information that may be disseminated on this website (referred to as “Joey Pet World,” “Website,” or “We” or “Us”), and as periodically revised or amended, constitute a legally binding covenant between the Company and You (identified as “You,” “End User,” “Your,” “Buyer,” or “Customer”).
Your visit, interaction, or procurement of goods/services from this site, or any future site managed by the Company, signifies your full acceptance of these Terms and Conditions. Furthermore, your utilization of any current or future Company services, or your engagement with or purchases from any Company-affiliated business or third-party vendor (whether or not explicitly integrated into the Site), will also be governed by the specific guidelines and conditions applicable to such service or merchant. In cases where these Terms are inconsistent with those particular guidelines and conditions, the latter shall prevail.
By subscribing to or using any of our offerings, you attest that you have read, comprehended, and are bound by these Terms and Conditions, irrespective of your method of engagement with our products or services. Should you choose not to be bound by these terms, you must refrain from subscribing to or utilizing our services.
ARBITRATION CLAUSE
PLEASE BE AWARE: THESE TERMS INCLUDE AN ARBITRATION PROVISION LATER IN THIS DOCUMENT THAT WILL IMPACT YOUR LEGAL RIGHTS. BOTH YOU AND JOEY PET WORLD CONSENT THAT ANY DISPUTES BETWEEN US SHALL BE RESOLVED THROUGH MANDATORY, INDIVIDUAL, AND BINDING ARBITRATION. YOU AND JOEY PET WORLD FORFEIT ANY ENTITLEMENT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR A TRIAL BY JURY. ARBITRATION TYPICALLY INVOLVES MORE LIMITED DISCOVERY AND APPELLATE REVIEW COMPARED TO COURT PROCEEDINGS. WE URGE YOU TO EXAMINE THESE TERMS CAREFULLY.
REVISIONS TO TERMS
Joey Pet World retains the exclusive right to alter, amend, adjust, modify, or vary any or all aspects of its Terms of Use at any given time, at its sole discretion. All such changes, modifications, adjustments, amendments and alterations shall be duly notified by Joey Pet World; however, it remains the User’s obligation to stay informed regarding these modifications. Joey Pet World shall bear no liability whatsoever concerning such changes. Users agree to adhere to all relevant guidelines, policies, rules, and conditions when availing services on Joey Pet World, as these may evolve over time.
ELIGIBILITY REQUIREMENTS
Access to and use of this website is restricted to individuals who are legally capable of forming binding contracts under applicable Indian law. Individuals deemed incompetent to contract, including minors or un-discharged insolvent, are explicitly not permitted to use this Website.
YOU MUST BE AT LEAST 18 YEARS OF AGE TO ACCESS OR USE THIS SITE OR TO ACCEPT THIS AGREEMENT. The Service is unavailable to minors under the age of 18 or to any users whose access has been suspended or revoked by Joey Pet World for any reason. Should you be a minor (i.e., under 18 years old), you are prohibited from purchasing items on the Website directly. If a minor wishes to make a purchase on the Website, such a transaction must be facilitated by their legal guardian or parents.
Users are permitted to maintain only one account. The maintenance of multiple accounts by a user will be considered a fraudulent act, subjecting such users to appropriate action. Furthermore, users are expressly forbidden from selling, trading, or otherwise transferring their Joey Pet World account to another party. Non-compliance with these eligibility criteria will prevent your use of the Service or the Site.
The Company disclaims all responsibility for any dispute arising from transactions conducted by any third party using your account/e-mail provided to the Company, or for payments made via your credit card by any third party.
In consideration of your use of the Site, you confirm that you are of legal age to form a binding contract and are not prohibited from receiving services under applicable Indian laws. You also undertake to furnish truthful, accurate, current, and complete personal information as prompted by the Site’s registration form. Should any provided information be untrue, inaccurate, not current, or incomplete (or become so), or if Joey Pet World has reasonable grounds to suspect such inaccuracies, Joey Pet World reserves the right to suspend or terminate your account and deny any current or future use of the Site (or any part thereof). As a user of the Site, you bear sole responsibility for safeguarding the confidentiality of your account and password, including instances where it is accessed by family members, friends, or relatives, whether minor or adult. You further agree to accept accountability for all transactions conducted through your account, and any dispute arising from misuse of your account—whether by a family member, friend, relative, any third party, or otherwise—will not be entertained by the Company. For enhanced security, we strongly recommend logging out of your account at the conclusion of each session. You commit to promptly notifying Joey Pet World of any unauthorized use or suspected unauthorized use of your account or any other security breach. Joey Pet World retains the discretion to decline service, terminate accounts, or remove/edit content as it deems appropriate.
If you represent a business entity, you warrant that you are duly authorized by that entity to accept these terms and conditions and possess the authority to bind said business entity to these terms and conditions.
DIGITAL COMMUNICATIONS
When you engage with our Site, or transmit emails and other electronic messages from your desktop or mobile device to us, you are communicating with us digitally. By sending these communications, you grant consent to receive electronic responses from us in the same format, and you may retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications provided to you electronically fulfill any legal requirement that such communications be in written form.
USER ACCOUNTS
To access certain functionalities of the Site (e.g., purchasing products and services, collectively referred to as “Products” herein), you are required to register for an account with Joey Pet World (“Joey Pet World Account”) and furnish specific personal details as prompted by the Site’s registration form. You affirm and guarantee that: (a) all mandatory registration information you provide is truthful and precise; (b) you will diligently maintain the accuracy of such information; and (c) your use of the Site does not contravene any applicable laws or regulations, nor the stipulations of this Agreement. You are solely responsible for preserving the confidentiality of your Joey Pet World Account login credentials.
You bear complete accountability for all activities associated with your Joey Pet World Account (including but not limited to any purchases, use of the Site, or correspondence originating from your account to Joey Pet World). You commit to immediately alerting Joey Pet World of any unauthorized use or suspected unauthorized use of your Joey Pet World Account or any other security compromise. Upon receiving such notification, Joey Pet World will suspend or otherwise secure your Account to prevent further unauthorized activity.
AUTHORIZED SITE USE & PROHIBITED ACTIONS
Subject to the provisions of this Agreement, Joey Pet World extends to you a restricted, non-transferable, non-exclusive license to access and use the Site for your personal benefit. This license explicitly excludes any resale or commercial exploitation of the Site’s features or content, or the right to access or use the Site for any of the forbidden purposes outlined below. Joey Pet World may revoke this license at any time, for any reason.
Your granted rights under this Agreement are subject to the following limitations:
- You are not permitted to reproduce, alter, disseminate, display any part of, publish any content from, or commercially exploit any information found on this website.
- You shall not distribute, in any medium, any information or material that infringes upon the copyrights, patents, trademarks, trade secrets, logos, or other proprietary rights belonging to Joey Pet World.
- You are forbidden from republishing, archiving, or retaining any content on the internet, intranet, extranet, database, archive, or compilation. Commercial use of any content is strictly prohibited.
- You agree not to decompile, reverse engineer, or disassemble any software or other products or processes accessible through the website, and not to insert any malicious code or manipulate content in any way that negatively impacts the user’s experience.
- You are not permitted to use the website in any manner that is unlawful or that obstructs its operation, availability, or usability by others.
- You further agree not to use any data mining techniques, harmful code (such as viruses, worms, Trojan horses), or automated data gathering or extraction methods (such as web crawlers, robots, spiders) in connection with your use of the website.
- You are not allowed to make any use of the website for the advantage of any other business entity.
- You are prohibited from posting unsolicited promotional or advertising material.
- We accept no liability whatsoever for any damage or harm caused to your software, data, or computer device by downloading content from this website.
PRODUCT DETAILS, PRICING, AND PROMOTIONAL OFFERS
While Joey Pet World endeavors to present accurate product and pricing information, occasional typographical errors may occur. Should a product be listed at an incorrect price or with erroneous information due to a pricing or product information error, Joey Pet World may, at its sole discretion, either contact you for clarification or cancel your order and provide notification of such cancellation. Joey Pet World maintains the right to adjust the product price and contact you for further instructions using the email address or telephone number provided during registration, or to cancel the order and inform you of said cancellation.
The price of all products, delivery charges, and any other applicable fees are presented in Indian Rupees (INR). While all prices are accurate at the time of display, they are subject to change without prior notice.
Joey Pet World has made diligent efforts to depict the colors of our products as accurately as possible on the website. Furthermore, Joey Pet World has ensured that the measurements, information, and descriptions for products displayed on the site are meticulously calculated and stated for precision, true to their dimensions. Nevertheless, due to the inherent characteristics of certain materials, the actual measurements of individual items may exhibit slight variations.
We may extend promotional discount codes applicable to purchases made on this website. These discount codes might apply to all or specific products. Please note that only one discount code is permitted per order. You cannot apply a discount code to an order that has already been placed.
As a condition of purchase, the Site requires your consent to send you administrative and promotional emails/calls. We will keep you informed regarding your account activities and purchases, as well as provide updates on our products and special offers. We shall bear no responsibility whatsoever concerning any promotional emails/calls/SMS/MMS sent to you. The offers presented in such promotional communications are subject to change at the Company’s sole discretion, and the Company is not obligated to notify you of such changes.
Creating an account is a prerequisite for purchasing any product from the Site. This is necessary to provide you with convenient access to print your orders and review your past purchases.
The Site disclaims all responsibility for services or products sold or supplied by third-party vendors. The Company offers no warranty to its end-users regarding the quality, safety, usability, or any other aspect of a product or service furnished by a Merchant.
TAX OBLIGATIONS
You are responsible for the payment of all fees, costs, and charges associated with purchasing products from us, and you agree to bear all applicable taxes, including but not limited to VAT/CST, service tax, GST, duties, and cesses.
MISTAKES, INACCURACIES, AND OMISSIONS
Information on our site may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, transit times, and availability. We reserve the right to rectify any such errors, inaccuracies, or omissions and to update information without prior notification (even after your order has been submitted).
Should a product be listed at an incorrect price or with erroneous information due to a typographical error or an error in pricing or product information, Joey Pet World reserves the right to decline or cancel any orders placed for that product, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is subsequently cancelled, Joey Pet World will promptly issue a credit for the charged amount.
SALES AGREEMENT
The parties to this agreement are Joey Pet World (“the supplier”) and you (“the purchaser”). The terms and conditions presented on this website constitute the stipulations of the contract. By placing an order, you confirm that you have reviewed and accepted these terms and conditions.
Payment is required at the time the products are ordered (unless you opt for the Cash-On-Delivery method). Upon placing an order, you will be automatically redirected to the secure Razorpay or PayPal website (or specify your payment gateway here, e.g., our secure payment portal) for completion of payment. Joey Pet World does not retain your credit card details.
Joey Pet World retains the prerogative to accept or reject any offer made. This decision may be influenced by product availability or any other factor affecting our capacity to supply the ordered products. No binding contract is established until we communicate our acceptance of your order.
This electronic contract shall possess the same legal force and effect as a written contract bearing your signature.
INTELLECTUAL PROPERTY, SOFTWARE, AND CONTENT
Joey Pet World holds all proprietary rights to the content available on this website, encompassing text, graphics, and copyrighted works. Joey Pet World is the exclusive owner of all rights pertaining to the compilation, design, and layout of this website.
You are prohibited from duplicating any content from this website without the explicit prior written consent of Joey Pet World. Any modification, improper use, translation, or creation of derivative works based on the website content is strictly forbidden.
Joey Pet World extends to you a limited license to access and personally utilize the Site and its Service. This license specifically excludes: downloading or replicating account information for the benefit of another vendor or any third party; caching; unauthorized hypertext links to the Site; framing any content available through the Site; uploading, posting, or transmitting any content to which you lack the right to make available (such as third-party intellectual property); uploading, posting, or transmitting any material containing harmful code designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that places or may place (in Joey Pet World‘s sole judgment) an undue or disproportionately heavy load on Joey Pet World‘s infrastructure; or any use of automated data gathering and extraction tools. You must not circumvent any measures employed by Joey Pet World to prevent or limit access to the Site. Any unauthorized use by you will result in the termination of the permission or license granted to you by Joey Pet World.
LINKS TO EXTERNAL SITES
This website may feature links directing to third-party websites. Such external links are provided purely for your convenience. Your use of external links is entirely at your own risk. Links originating from our website do not imply Joey Pet World‘s endorsement of any third party, its website, or its goods or services. Joey Pet World bears no responsibility for any external sites, services, or other materials linked to or from this website, and disclaims all liability for any harm you may incur by engaging with such materials.
GUARANTEES AND ASSURANCES
To the fullest extent permissible by law, Joey Pet World disclaims all warranties, representations, and guarantees (whether explicit, implied, or statutory), and we shall not be held accountable for any damages, losses, or expenses, whether indirect or consequential, that you may suffer or incur in connection with your access to or use of this website or its content.
This disclaimer of liability also extends to any damages or injury arising from performance failures, errors, omissions, interruptions, deletions, defects, delays in operation or transmission, computer viruses, communication line failures, theft or destruction, or unauthorized access to, alteration of, or use of records, irrespective of whether the cause is a breach of contract, tortious conduct, negligence, or any other legal action.
PRIVACY COMMITMENT
Kindly review our Privacy Policy, which also governs your engagement with Joey Pet World, to understand our practices concerning your data. The personal information and data you furnish to us during your usage of Joey Pet World will be handled with strict confidentiality and in accordance with our Privacy Policy and all applicable laws and regulations. Should you object to your information being transferred or used as described, please refrain from using the website.
ACCOUNT SECURITY
Joey Pet World may issue you a password and account credentials for identification purposes, enabling your access to and use of specific sections of this website. Each instance you utilize a password or identification, you will be presumed to be authorized to access and interact with the website in a manner consistent with the terms and conditions of this agreement.
Joey Pet World is not obligated to investigate the authorization or origin of any such access or use of the website. You bear sole responsibility for ensuring the security and confidentiality of the assigned password and identification, and for restricting access to your computer. You agree to accept accountability for all activities occurring under your account or password. You must promptly notify Joey Pet World of any unauthorized use of your password or identification, or any other actual or threatened breach of this website’s security.
You will be exclusively liable for all access to and use of this site by anyone employing your password and identification, irrespective of whether such access and use (including all obligations, communications, and transmissions) is genuinely authorized by you. Joey Pet World reserves the right to decline service, close accounts, and/or cancel orders at its discretion, including, without limitation, if Joey Pet World believes that the conduct by the customer violates applicable law or is harmful to the website.
CANCELLATION GUIDELINES
a). Cancellations Initiated by Joey Pet World
Joey Pet World retains the right to cancel or decline an order for any given reason. Situations that may lead to your order being cancelled include, but are not limited to, limitations on available quantities for purchase, inaccuracies or errors in product or pricing details, or issues identified by our credit and fraud prevention department. We may also require additional verification or information before accepting any order. We will reach out to you if your entire order or any part of it is cancelled, or if further information is needed to confirm your order. If your order is cancelled after your credit card has been charged, the corresponding amount will be reimbursed to your Card Account.
b). Cancellations Initiated by You
In cases where order cancellation requests are submitted, Joey Pet World reserves the right to accept or reject such requests for any reason. To cancel an order, you have a window of 24 hours from the moment your order is placed. As per our standard business practice, if we receive a cancellation notice and the order has not yet been processed or approved by us, we will cancel the order and issue a full refund within 15-20 working days.
Please note that we will be unable to cancel orders that have already entered the processing stage.
Joey Pet World holds the definitive authority to determine whether an order has been processed. You agree not to dispute the decision made by Joey Pet World and to accept Joey Pet World‘s determination regarding order cancellation.
FRAUDULENT ACTIVITIES
Joey Pet World reserves the right to seek recovery of goods’ costs, collection charges, and other expenses incurred from individuals found to be using the Site fraudulently. Joey Pet World reserves the right to initiate legal proceedings against such individuals for fraudulent Site usage and any other unlawful actions or omissions that breach these terms and conditions.
VOUCHER REDEMPTION AND PROMOTIONAL CODES
From time to time, Joey Pet World may issue or revoke limited-period vouchers and promotional codes as part of various campaigns or schemes. The specific terms for these campaigns will be determined by Joey Pet World at the time of the campaign, and your acceptance of these terms will be required.
DISCLAIMER OF LIABILITY
You acknowledge and affirm that your access to and use of the services on this site, and any transactions conducted, are undertaken at your sole risk. You commit to exercising your best and most prudent judgment before entering into any transactions through Joey Pet World. Should you be dissatisfied with the Site, any Content, or any of these Terms and Conditions, we welcome your feedback. However, your exclusive legal recourse is to cease using the website. Joey Pet World does not guarantee uninterrupted use of the Site.
INDEMNIFICATION
You agree to indemnify and hold harmless Joey Pet World, its owner, licensees, affiliates, subsidiaries, group companies (if any), and their respective officers, directors, agents, and employees, from and against any claim, demand, or action, including reasonable attorneys’ fees, asserted by any third party or any penalty imposed due to or arising from Your breach of these Terms of Use, Privacy Policy, and other Policies, or Your violation of any applicable law, rule, or regulation, or the rights (including intellectual property rights) of a third party.
GOVERNING LAW, JURISDICTION, AND DISPUTE RESOLUTION
Joey Pet World manages and operates this website from its Registered Office located in New Delhi. These Terms of Use (and any additional rules, policies, or guidelines incorporated by reference) shall be interpreted and enforced in accordance with the laws of India.
Any dispute arising under or related to these terms, the website’s content, your use of the website, or products or services acquired through the website or with Joey Pet World, shall exclusively and solely be subject to the jurisdiction of the appropriate Courts situated in New Delhi, India. By using the website, you consent to the jurisdiction and venue of New Delhi courts for any such dispute.
GRIEVANCE REDRESSAL MECHANISM
Any complaint or concern pertaining to the Services, access, usage, content, comments, or any breach of the Terms of Use should be directed to the designated Grievance Officer of Joey Pet World. The complaint can be registered via a phone call to the number provided below or by sending an email to the respective email ID listed below. Joey Pet World is committed to resolving and addressing grievances satisfactorily at the earliest opportunity.
Phone number: – +91-9266735327
Email – [email protected]
TERMINATION OF SERVICE
Joey Pet World reserves the right to discontinue the User’s access to Joey Pet World at any time, without cause or prior notice. Such termination may lead to the forfeiture and deletion of all information linked to the User. In the event of termination, the Terms of Use shall cease to be in effect. However, the provisions concerning Indemnification, Disclaimer, Governing Law/Jurisdiction and Dispute Resolution, and Privacy Policy shall survive such termination.
ENTIRE AGREEMENT CLAUSE
These Terms of Use represent the complete agreement and articulate the full understanding between you and Joey Pet World regarding the subject matter of this Agreement. Should any provision of this Agreement be found by a court of competent jurisdiction to be invalid or unenforceable, the invalidity of such provision shall not impact the remaining provisions of this Agreement, and all provisions unaffected by such invalidity shall remain in full force and effect. The headings included in this Agreement are for convenience of reference only and shall not influence the meaning or interpretation of this Agreement.
By accepting these Terms of Use, the User confirms having thoroughly read and understood all the terms and conditions outlined hereinabove.
Last Updated: June 21, 2025
