Joey Pet World, with its Registered Office at Shop No – 15, Amrapali Sapphire Arcade, 6, Street 2, Sadarpur, Sector-45, Noida, Uttar Pradesh 201301, India (referred to herein as the “Company,” “We,” “Us,” or “Our”), manages and operates the website www.joeypetworld.com (collectively, the “Platform”). Through this Platform, we facilitate, among other services, the sale of pet products and accessories (“Products”) to you, our valued users (“User” or “Users” or “you” or “your”).

This policy outlines:

• The types of information our Company may collect from you when you access or use our Platform.
• Our Company’s practices for gathering, using, maintaining, safeguarding, and disclosing that information.

We encourage you to read this policy thoroughly to understand our Company’s policies and practices concerning your information.

We reserve the right to modify this Privacy Policy at any time and for any reason. We will notify you of any changes by updating the “Last Updated” date of this Privacy Policy. We recommend you periodically review this Privacy Policy to stay informed of updates. Your continued use of the Platform after the revised Privacy Policy is posted signifies your awareness, acceptance, and agreement to be bound by the changes within it.

INTERPRETATION AND DEFINITIONS

The words capitalized in this document have specific meanings defined under the following conditions. These definitions apply consistently, whether the terms appear in singular or plural form.

Definitions:

For the purposes of this Privacy Policy:

• Account refers to a unique account voluntarily created by you to access our services or specific parts of them.
• Website refers to the mobile software program provided by the Company, downloaded by you on any electronic device, associated with Joey Pet World.
• The website refers to www.joeypetworld.com.
• Cookies are small data files that we use, along with other tracking technologies and permissions, on our website and mobile Websites. They help us collect and process data about you to enhance your online experience and improve our services, including providing personalized offers. You might also encounter cookies or similar files on certain pages of the Platform placed by third parties. We do not control the use of cookies by these third parties.
• Device means any electronic gadget capable of accessing our Service, such such as a computer, a mobile phone, or a digital tablet.
• Personal Data is any information that directly or indirectly identifies or can be used to identify an individual.
• Usage Data refers to information collected automatically, generated either by your interaction with our Service or from the Service’s underlying infrastructure (for example, the duration of a page visit).
• You mean the individual accessing or using the Platform.

DATA COLLECTION

We may collect various types of information about you through different methods.

TYPES OF DATA WE COLLECT

Personal Data:

This includes demographic information and other personally identifiable details you voluntarily provide to us, such as your:

• Name
• Email address
• Phone number
• Physical address
• Your pet’s details

This data is typically collected when you:

• Login into the website
• Engage in online chats with our representatives
• Utilize services like product viewing, product selection, product purchases
• Share feedback

Please be advised that any data you choose to disclose about yourself via your profile, online chat, or other interactive areas of the website is considered private.

Financial Data:

From time to time, you may provide payment-related financial information (such as credit card, debit card, bank account details, name, billing address, shipping address, phone number) on the Platform or through Third-Party Sources. The Company will use your financial information solely to complete your transactions and to send you relevant offers from our Partner Bank. We do not store full payment card details on our servers.

Data from Social Networks:

If you connect your Joey Pet World account to social networking sites (such as Facebook, Instagram, Pinterest, Twitter, etc.), we may collect user information from those sites. This can include your name, social network username, location, gender, birth date, email address, profile picture, and public contact data. This may also include contact information for anyone you invite to use or join the website through these networks.

Location Data:

We may request access or permission to track your device’s location-based information. This tracking can be continuous or limited to when you are actively using the Website, enabling us to provide location-based services (e.g., finding nearby stores, localized offers). If you wish to adjust our access or permissions, you can do so through your device’s settings.

Push Notifications:

We may request your permission to send you push notifications about your account, orders, or promotional offers. If you prefer not to receive these communications, you can disable them in your device’s settings.

Device Information:

To optimize your experience and serve you better, we may request device permissions to gather information such as your Device’s operating system name, mobile network, unique device identifier, and similar diagnostic data.

Data from Contests, Giveaways, and Surveys:

We may collect personal and other information you choose to provide when participating in contests or giveaways, or when responding to surveys.

Usage Data:

Usage Data is gathered automatically as you interact with the Platform. This can include:

• Your Device’s Internet Protocol address (e.g., IP address)
• Browser type and version
• The specific pages of our Service you visit
• The time and date of your visit
• Unique device identifiers
• Other diagnostic data

When you access the Service via a mobile device, we may automatically collect additional information, including but not limited to:

• The type of mobile device you use
• Your mobile device’s unique ID
• The IP address of your mobile device
• Your mobile operating system
• The type of mobile Internet browser you use
• Other diagnostic data

We may also collect information that your browser and Website transmit each time you visit the Platform.

HOW WE USE YOUR DATA

Having accurate information about you enables us to provide a seamless, efficient, and personalized experience. Specifically, we may use the information collected about you for the following purposes:

• Account Management: To create and manage your registered account on the Platform, ensuring you have access to our services.
• Contract Fulfillment: For the development, compliance, and execution of purchase contracts for products, items, or services you have acquired, or any other contract entered with us through the Service.
• Communication: To contact you via email, telephone calls, SMS, or other electronic communication methods (like mobile Website push notifications) regarding updates or informative messages related to features, products, or contracted services, including essential security updates.
• Promotional Offers: To provide you with news, special offers, and general information about other goods, services, and events that we offer, similar to those you have already purchased or inquired about, unless you have chosen to opt out of such communications.
• Payment and Refunds: To process your payments securely and manage any refunds.
• Request Management: To address and manage any requests or inquiries you send to us.
• Service Improvement: For other internal purposes such as data analysis, identifying usage trends, evaluating the effectiveness of our promotional campaigns, and continuously improving our Service, products, and your overall experience.

RETENTION OF YOUR DATA

We will retain your information and any data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

DISCLOSURE OF YOUR DATA

We may share information we have collected about you in specific situations:

• Legal Compliance and Protection of Rights: We may disclose your information if we believe it’s necessary to comply with legal processes (like court orders or subpoenas), to investigate or address potential violations of our policies, or to protect the rights, property, and safety of others. Such sharing will be done as permitted or required by any applicable laws, rules, or regulations.
• Third-Party Service Providers: We may share your information with third parties who perform services on our behalf, as per our agreed terms. This includes services like payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Other Third Parties: We may share your information with other third parties for general business analysis, and for marketing purposes, as permitted by law. This helps us understand market trends and offer you relevant promotions.

CHILDREN’S PRIVACY

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect Personal Information from any User who is under eighteen (18) years of age. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information as quickly as possible.

TRACKING TECHNOLOGIES

Cookies:

We utilize cookies and other similar technologies (such as pixel tags and clear GIFs) to store certain types of information each time you visit our Platform. While you have the option to decline cookies, doing so may limit your ability to experience the website and Website’s full features. Therefore, we recommend keeping them enabled for an optimal experience.

Internet-Based Advertising:

Additionally, we may use third-party software to display advertisements on the Platform, conduct email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may employ cookies or similar tracking technology to help manage and optimize your online experience with us.

YOUR CONSENT

By using the Platform and/or by providing your information, you consent to the collection and use of the information you disclose on the Platform in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as described herein.

DATA SECURITY

We are deeply committed to protecting your data while it is in our custody. We implement reasonable and appropriate physical, technical, and managerial safeguards to protect your Data from unauthorized access, alteration, transmission, and deletion.

OPTIONS REGARDING YOUR DATA

You have control over your information:

• Review or Change Account Information: You may review or change the information in your account at any time by:
  
  
  • Logging into your account settings and updating your account details.
  • Contact us using the contact information provided below.
• Account Termination: Upon your request to terminate your account, we will deactivate or delete your account and associated information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.
  
  

Emails and Communications:

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Noting your preferences at the time you register your account with the Website.
• Logging into your account settings and updating your communication preferences.
• Contact us using the contact information provided below.

CONTACT US

For any further queries, concerns, or complaints related to privacy under applicable laws and regulations, please reach out to us at:

Email: [email protected] Phone: +91-9266735327

Last Updated: June 21, 2025